Interview 1

Research Demographics

• Gender - Female
• Age - 45 yrs
• Years of experience - 20 yrs
• Location - Newtownabbey

Q.1. What does your typical day look like?

• Extremely busy.
• Sitting in front of the computer day in and day out with headphones on.
• Scanning huge amounts of hospital papers and uploading them onto one single cloud system that is meant for all of the N.I. surgeries.
• There are reception duties and administrative duties as well.
• Paper filing from solicitors, child protection agencies and other stakeholders of the GP surgery.
• Processing and filing email prescriptions, face-to-face prescriptions and phone prescriptions for collection.
• Prepare letters for patients
• New patient registration filing
• Photocopying documents
• Currently, the surgeries are working towards filing all of their patient data onto a system so they are accessible by the hospitals in N.I. when needed which will be the case from now onwards and that’s a big task for all surgery staffs in N.I. at this moment.

Note: Surgerys’ papers are not accessible by other surgeries but all the surgeries in N.I. uses the one cloud system and it is understood that the computers are tremendously slow in turn slowing down their progress. 8000 Patients are registered with our surgery to date.

Q.2. What do you think of people's attitudes towards GP receptionists?